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	Perspective Home About Categories Links Recent Posts Subscribe Register Log in Archives November 2008 October 2008 September 2008 June 2008	To Top Rise Above October 11, 2008 – 4:34 pm On my way to the office I stopped to take a few pictures of hot air balloons near Yountville. As I watched them peacefully land amongst the vines, I thought about the image they created. One balloon was red, white and blue. It was bulging at the seams with pride like a real patriot. It looked like it wanted to keep going higher. It wasn’t ready to call it a day. … (more…) *Bookmark It* Hide Sites By Craig Underhill \| Posted in Stepping Out of the Office \| Tagged balloons, customer service, economy, optimism, restaturants, retail, wall street, wine, wine industry \| Comments (0) To Top Corks and People June 19, 2008 – 7:49 pm I recently had the opportunity to go inside a winery and listen to an assistant winemaker provide his insights into cork selection. It was fascinating to discover how that closure device can be a real pain. The argument is often made that the cork contributes to the romance and is an important part of the wine experience. On the flip side is how this small organic product can destroy the wine it is meant to protect. As I … (more…) *Bookmark It* Hide Sites By Craig Underhill \| Posted in Stepping Out of the Office \| Tagged corks, customer service, people, winery \| Comments (0)