Maybe Jimmy Buffet had the right idea.

My first trip to Cancun was thirteen years ago during “spring break”.  Neither the accommodations nor the service at the resort at which I stayed made a good impression on me.  I left with no desire to see Cancun or that particular resort ever again. 

Fate, however, had other plans and I recently found myself returning to the same resort in Cancun in the “off season”.  In the interim, the resort had undergone a cosmetic “face lift”.

In spite of my initial  lack of enthusiasm about revisiting the resort in question, I found myself quite favorably impressed by the “can-do” attitude and courtesy of the current staff. The accommodations were immaculate, contemporary, and well maintained.

I learned many things during my return visit to Cancun. The most relevant to my own work situation is that attitude and effort can make a huge difference in a customer’s experience even at a moderately priced resort.  I guess the old saying that “attitude is everything” still applies.