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Category Archives:Communication

Communication skills

Fire or Hot Air. Which Do You Have?

How will you do in 2012?  I think the key to your business’s success is pretty simple.  It all comes down to execution.

For many, this is easier said than done.  You’re either  going to dig deep inside and turn the switch from pilot light to ON or you will move through 2012 with a lot of talk about what you need to do.

Step 1:  Ignite the pilot light

Step 2:  Turn the switch to on

Step 3:  Prepare for lift off

Step 4:  Set your sights on immediate …

What drives you?

We are confronted with a myriad of choices all day, every day. Ranging from what time to set the alarm, to how to spend our evenings, to which organizations we support, every decision no matter how big or how small, has an impact on our life. Our most limited resource is time. Choosing to be involved with one cause means that we have less time to support another one. Taking on a particular project means that another project must be postponed or eliminated. Getting up earlier means that we should set an early bedtime or pay the price the next day.

When it comes to priorities, sometimes …

Are You In the Hunt?

Why is it that young pups believe the next big customer lies just around the corner?  What’s not to love about this optimism?  For in it exists the creative drive often needed to reach people. 

I just read a report that said social media had no impact on retail sales.  Does this mean we should all abandon SM?  Of course not.  SM is still very young and there is a lot to be learned.  I would argue that SM is a unique platform for connecting with people.  More importantly, it is a place for those who share a common interest to …

If your brain worked like Microsoft Excel

Spreadsheets are a wonderful thing.

They have functions and formulas and fonts.  They offer symmetry and order – all of the things that matter to accountants. When we’re feeling creative, we can apply conditional formatting to any spreadsheet cells that deserve a little extra color. We can auto-filter our way through a massive list of details to find only the pertinent information. We can sort a list of values so  the largest dollar amounts are at the top. We can combine strings of text to make other strings and we can turn data into tables.

Positive or Negative

Growing up as a kid my family referred to me as “Mr. Neg”.  I didn’t see the glass as half-full but really questioned whether the glass would be there for future use.  Boy, what a joy it was to hang out with me.  Many years have passed since then and I have gained a greater appreciation of how my perspective impacts those around me. 

Now you might be thinking, “Gee Craig, what a revelation. What took you so long?”  and I respond yep, you’re right!  Recognizing your short comings is one …

Guiding people to make good decisions

There’s a wonderful book called Nudge by Richard H. Thaler and  Cass R. Sunstein. It is full of interesting tidbits that involve getting people to make choices that are good for them. Rather than using punitive measures or trying to motivate people to do things that benefit them, the authors talk about making simple changes that can have a big impact. They use examples of arranging food in the cafeteria line so that the healthy foods get chosen first, setting  up enrollment programs, and even organ  donor programs at the DMV.

How it works.
Recently I found a great …

The Ghost Network: Connecting across generations

My Danish ancestors are apparently restless once again. Recently, in another close encounter of the ghost kind, I received a message on Facebook from a “stranger”.  As I read the young woman’s note, I felt as though a spectral hand had just reached out and touched me on the shoulder.  Her question was simple — was I related to the Henry and Maria Hollenstein who had lived near Salinas, California in the early 1900′s? 

After noticing that the surname of the “stranger” was the same as that of Maria Bonde Hollenstein’s brother-in-law,  I responded that, yes, I was their great-great …

Changing behavior

At least once a month, I make the drive from Napa to Modesto on Highway 12. It’s a long drive, especially when I start out early in the morning without ample caffeine. As most locals are aware, the road is mostly two-lane highway through fields so the drive can quickly become monotonous. It is easy to lose sight of the speed limit during some of the long stretches. I’m not intending to break the law by exceeding the speed limit, sometimes I just lose focus. 

But there are a couple of stretches on the road where I pay extra attention to my driving speed.

It has to do …

The devil is in the details.

The details matter.  Nuances make a difference.  Ask any winemaker in the middle of harvest if another day on the vine can really have that much impact on the taste of their wine. (I advise you to be out of striking distance if you ask that question now, when they are wrestling with that very issue.)

Millions of tiny details are the reason one bottle of wine scores 92 points and another scores 89.  If the world was simpler, our choices would be  black or white, on or off, true or false, and there would be no need to have 51 pages on Wikipedia devoted to …

Clear communication.

 I was making plans for Father’s Day and decided a trip to the Napa Valley Museum for my history-loving husband might be fun (if combined with a wine tasting or two).  I stopped by there to see when they are open and found this stenciled on the door :  “Open Wednesday- Monday, 10:00-5:00″. 

It’s a simple enough statement. But it wasn’t clear.

At first, I was disappointed. It seemed they had a limited schedule.  But after a second, I realized they were open all week – every day but Tuesday. 

Who decided to list their open days in this fashion? And why was it hard for me to translate …

 

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